1m ago12m ago2 min read
Zendesk and Sierra say AI agents should be paid per result, not per seat
TechTech
Zendesk CEO Tom Eggemeier and Sierra co-founder Clay Bavor said on Wednesday that per-seat pricing for software is on its way out. They spoke at HumanX in Amsterdam. In separate sessions, both said customers should pay for AI agents only when the agents get a job done. “Unequivocally: seats are dead,” Eggemeier said. Both sell […] This story continues at The Next Web
- Zendesk CEO Tom Eggemeier and Sierra co-founder Clay Bavor said on Wednesday that per-seat pricing for software is on its way out. They spoke at HumanX in Amsterdam. In separate sessions, both said customers should pay for AI agents only when the agents get a job done. “Unequi...
Key Takeaways
- Zendesk and Sierra say AI agents should be paid per result, not per seat
Media Spectrum
Total: 1 source•Published: 12m ago•Last Updated: 1m ago
0%100%0%
LeftCenterRight
Bias & Framing Analysis
Top Framing Differences
- Left: Coverage gap: Currently unaddressed by verified outlets on this side of the spectrum.
- Center: Zendesk CEO Tom Eggemeier and Sierra co-founder Clay Bavor said on Wednesday that per-seat pricing for software is on its way out. They spoke at HumanX in Amsterdam. In separate sessions, both said customers should pay for AI agents only when the agents get a job done. “Unequivocally: seats are dead,” Eggemeier said. Both sell […] This story continues at The Next Web
- Right: Coverage gap: Currently unaddressed by verified outlets on this side of the spectrum.
Overall Tone
Center
Coverage Blindspots
Left
Coverage blindspot: Reporting on this development is currently concentrated in other segments of the media landscape.
Right
Coverage blindspot: Reporting on this development is currently concentrated in other segments of the media landscape.
Sick of the media echo chambers?
Get every side of the week's biggest story in your inbox.
Left vs. Right blindspotsZero spin, just facts5-min read every Friday
Credibility & Editorial Standards
Story FramingCenter
Evaluated across 1 reporting source (0% Left · 100% Center · 0% Right)
L 0%C 100%R 0%
Outlet ConsensusCenter
Historical editorial baseline for The Next Web (XX)
TechCenter
Politics & GovernanceCenter
Credibility ScoreHigh Credibility
89/ 100
Multi-factor accuracy index for The Next Web (XX) and related desks based on verifiable sourcing and editorial standards.
Factuality: High 100%
Ownership: The Next Web (XX) (Corporate)
Timeline of this story
- 11m agoThe Next Web (XX): Zendesk CEO Tom Eggemeier and Sierra co-founder Clay Bavor said on Wednesday that per-seat pricing for software is on its way out. They spok
Historical Context
Posts on X
Public conversation related to this story
Related
Caltech astronomers capture incredible video of supermassive black hole blasting a blazar towards earth
Multiple outlets • 34m ago
Astronomers at Caltech captured mind-blowing footage of a massive black hole spewing a jet of plasma straight toward Earth.
L 0%C 0%R 100%
1 sources • 1
OpenAI, Anthropic CEOs at UN call for global AI cooperation: 'We are at a crossroads'
Multiple outlets • 41m ago
The tech leaders warned about the risk of humans losing control of AI systems and of the systems getting into the wrong hands.
L 0%C 100%R 0%
1 sources • 1
/file/attachments/orphans/BMgovtech26estonia_689401.jpg)
REPORTER’S NOTEBOOK: Estonian echoes — SA’s digital public infrastructure looks like it was made in Estonia
Multiple outlets • 1h ago
While Estonia is the current model of a modern e-governance capital, it’s hard to listen to local tech leaders talk a big game about digital sovereignty when you know that the technology is imported.
L 100%C 0%R 0%
1 sources • 1
Tech chiefs urge caution in AI development, seek strong safety steps
Multiple outlets • 1h ago
Leaders of OpenAI and Anthropic told the UN Security Council that AI development demands heightened vigilance and strong safety steps, pledging to slow dow
L 0%C 100%R 0%
1 sources • 1
Reader Discussion
Loading comments…
Explore More Stories
Caltech astronomers capture incredible video of supermassive black hole blasting a blazar towards earth
L 0%C 0%R 100%
Multiple outlets34m ago
OpenAI, Anthropic CEOs at UN call for global AI cooperation: 'We are at a crossroads'
L 0%C 100%R 0%
Multiple outlets41m ago
REPORTER’S NOTEBOOK: Estonian echoes — SA’s digital public infrastructure looks like it was made in Estonia
L 100%C 0%R 0%
Multiple outlets1h ago
Tech chiefs urge caution in AI development, seek strong safety steps
L 0%C 100%R 0%
Multiple outlets1h ago