
UK rail firms are making a major change to help passengers who experience delays or cancellations, allowing them to change their journeys for free.
Previously, passengers who took a different service or route due to a delay or cancellation could face fines if their original ticket was not valid for the new journey.
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Coverage blindspot: Reporting on this development is currently concentrated in other segments of the media landscape.
Coverage blindspot: Reporting on this development is currently concentrated in other segments of the media landscape.
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The new policy aims to improve the overall travel experience for passengers in the UK
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